5n1k

Help

Support

Can't find your answer below? Write to support@5n1k.io. We usually reply within two business days.

When you write to us

If you can, include your device model, iOS/Android version and app version. For account matters, write from your account's email address.

Account and sign-in

How do I sign in?

You sign in to 5n1k with Apple or Google; there is no separate password. With Apple you can choose “Hide My Email” and the app still works.

I got “Your account can stay signed in on at most two devices”.

Your account can be signed in on two devices at once. Signing in on a third device signs out the least recently used one. Just sign in again on that device.

Why was I asked to sign in again?

For security, sessions are renewed after 30 days without use, and every 90 days in any case.

How do I delete my account?

Settings → Your account → Delete account. Details, and what to do if you can't open the app: Account deletion.

Premium and purchases

My Premium purchase isn't showing / I moved to a new phone.

Make sure you're signed in to the store with the Apple or Google account you bought with. Then open the Premium screen in the app and tap Restore purchase. Premium unlocks by itself once it's confirmed.

How do I cancel my subscription on iPhone?
  1. Open the Settings app on your iPhone.
  2. Tap your name at the top, then Subscriptions.
  3. Choose 5n1k and tap Cancel Subscription.

Or: App Store → your profile picture → Subscriptions. Cancellation takes effect at the end of the current period.

How do I cancel my subscription on Android?
  1. Open the Google Play Store.
  2. Tap your profile icon → Payments & subscriptions → Subscriptions.
  3. Choose 5n1k and tap Cancel subscription.
Does deleting my account cancel my subscription?

No. Apple or Google takes the payment, so a subscription can only be cancelled in the store. We recommend cancelling before you delete your account.

Can I get a refund?

Refunds are handled by the stores: for Apple at reportaproblem.apple.com, for Google Play from your order history in the Play Store.

Reading

How do I change the app language?

On the Today screen tap the profile icon at the top right → Settings → Language. Choose from Türkçe, Deutsch, English, 日本語 and 한국어; the change applies right away.

How do I change my memory (home perspective)?

Settings → Your memory → Change. You can also switch between memories with the flags on the Today screen. On the free plan, Global and your home memory are open; the other memories are part of Premium.

How do I turn on dark mode?

Settings → Appearance: System, Light or Dark.

Notifications

How do I turn the daily notification on or change its time?

Settings → Notifications → Daily story and Notification time. Only one notification is sent per day.

I'm not getting notifications.

Notifications are scheduled on your device. On iPhone, check Settings → Notifications → 5n1k is allowed and that a Focus mode isn't silencing it. Opening the app now and then helps it prepare the next days' notifications.

Content

I found a mistake in a story.

Thank you! Write to support@5n1k.io with the story's date, title, the memory you read it in and what's wrong (with a source if you have one). Our editors will review and correct it if needed.

I hold the rights to a photo.

Each image's source and licence is credited in the app. If you believe something infringes your rights, write to support@5n1k.io and we will review it promptly.

Privacy

What we process and why: Privacy Policy. For personal data requests: privacy@5n1k.io.